Spa managers run, manage and coordinate the activities of spa facilities such as saunas, hot tubs and massages. They’re responsible for directing staff and arranging guest appointments. They also handle the accounting duties of a spa, and they supervise operations to ensure staff and guest comply with the applicable health, safety and hygiene standards.
- Run, manage and coordinate spa activities
- Plan and organise spa services and programmes
- Direct and manage staff and their schedules
- Arrange guest appointments
- Maintain spa records and database
- Handle accounting duties of a spa
- Supervise operations to ensure compliance with health, safety and hygiene standards
- Plan and implement marketing strategies
- Handle customer complaints
- Sell and promote products such as creams, lotions and oils
- Recruit, hire and train employees
Skills and qualities
After gaining the appropriate education and experience, spa managers can progress to more senior positions such as spa director or regional spa director, or become a spa owner. Some spa managers move from small or local spas to exotic resort or prestigious hotel spas.
Standard business hours
Spa managers typically work indoors, in a spa setting. Most perform their duties in a private office space, although a lot of their time is spent around the facilities.
Spa managers deal with a number of various clients and staff, and ensure spa services, activities and programmes are running smoothly.
Although the working environment is often relaxing and calm, it can get stressful when managing guest appointments and staff schedules.
Annual salary estimates are based on percentile wage data collected through the Occupational Employment Statistics (OES) survey of US workers.
Qualifications and training
A high school diploma is generally sufficient to become a spa manager. That said, many employers prefer candidates who have an associate’s or bachelor’s degree in hospitality or business management. Prior experience in a similar role, such as in health clubs or hotels, can also prove useful. Training and/or licensing in massage therapy, cosmetology or other beauty treatments, as well as certifications in personal training, fitness, yoga and CPR can also increase employment opportunities.
Spa managers who run their own establishments must gain additional training in small business management, recognise local and state licensing requirements, and understand any health regulations and federal and state tax laws.
Last Updated: Wednesday, November 2, 2022