Information clerks perform routine day-to-day office tasks for a business, government or organisation, including completing clerical functions, communicating with clients and the public, and finishing other administrative assignments that keep the office an organised and well-run machine.
Duties and responsibilities
- Prepare and maintain detailed reports, files, records and other correspondence
- Establish and submit bills to clients
- Place new orders with suppliers when inventories run low
- Type, proofread, format and send company-related correspondence
- Engage with colleagues and superiors through email, telephone or in-person meetings
- Assist in composing interoffice memos and drafting messages
- Perform typical office duties, like copying, faxing and scanning
- Gather and record data from clients, personnel and the general public
- Answer questions or respond to concerns regarding the firm’s goods and services
- File, maintain and update paper or electronic records and information
- Receive and distribute mail and packages
- Run errands for the office
- Screen solicitors and determine if they are selling anything the company wants
- Staff service counters when another employee is away from work
- Handle monetary transactions by processing payments or updating financial records
- Improve quality assurance by examining processes and then proposing recommendations
Skills and knowledge
AVERAGE WORKING HOURS
Standard business hours
Information clerks typically work 40 hours a week in an office environment. Working in the evening, on the weekend or during a holiday is uncommon. They generally work in healthcare, government and hotels.
They serve as the jack-of-all-trades in a company, wearing the hat of the receptionist, technical support, office coordinator and even manager if it is a small office.
Annual salary estimates are based on percentile wage data collected through the Occupational Employment Statistics (OES) survey of US workers.
To become an information clerk, you will need at least a high school diploma or a GED equivalency. Although no formal educational requirements are necessary to fulfill the daily responsibilities of an information clerk, some businesses do prefer to hire candidates with at least some college experience.
Information clerks will begin their careers by completing routine clerical tasks before taking on more responsibilities. With experience, they generally go on to become office managers, hiring staff, training employees, scheduling personnel, managing payroll and working with high-level employees.