Concierges interact directly with customers, patrons or visitors at an apartment complex, hospital, hotel or office building. They answer questions, provide information, extend advice or offer various services to ensure that individuals have been fully assisted with whatever help they required. Concierges will typically act as the middleman between guests and management.
Duties and responsibilities
- Comply with the company’s policies and procedures while providing customer service
- Greet guests in a friendly manner and offer any assistance they need
- Search for and direct visitors to floors where a particular office is located
- Receive, accept, sign and organise mail and packages
- Keep guests updated regarding the status of their requests
- Submit reservations, such as an airplane ticket or reservation, for patrons
- Be knowledgeable about the city and things that visitors could do
- Work with employees in other departments to communicate the needs of attendees
- Use database software to monitor vacancies, reservations and other activities
- File and review daily logs, like payments received and guest accounts
- Present invoices to guests who are leaving the premise
- Submit a work order to repair a bathroom or fix a window
- Develop a business relationship with local vendors and venues
- Coordinate porter services to assist with luggage or transportation to the airport
- Assist with on-site events, such as corporate retreats, office moves or catering
Skills and knowledge
AVERAGE WORKING HOURS
Nights, weekends, holidays occasionally
A concierge will often complete his or her 40-hour workweek working 8- or 12-hour shifts. Most shifts will typically consist of early starts, late finishes and weekends – holidays are quite likely, too.
Concierges work in a diverse array of industries, including casinos, hotels, luxury resorts, office buildings and apartment buildings, so your environment can be spent in a busy setting or quiet ambience.
Annual salary estimates are based on percentile wage data collected through the Occupational Employment Statistics (OES) survey of US workers.
No formal education is required to become a concierge.
Most employers hire candidates with a high school diploma, although a university degree in hotel management, hospitality or tourism can help you obtain better pay and employment opportunities.
There is plenty of room for growth for a concierge. After a few years of experience, you can advance to various managerial, coordination and supervisory positions.
If employed in a franchise, you could move to working in head office.