Front desk clerks front the desks at hotels, motels, resorts and other lodging establishments, big or small, serving as a point of communication between guests and the establishment’s administration. They are responsible for checking in guests to the establishment and ensuring a pleasant stay during their time there.
Duties and responsibilities
- Take, confirm or change room reservations
- Check guests in and out
- Assign guests to their rooms and issue room keys
- Process payments
- Keep records of room availability and guests’ accounts
- Arrange tours, taxis and restaurant reservations for guests
- Provide information about the hotel’s services, and sightseeing and restaurant recommendations
- Handle guests’ requests and complaints
Skills and knowledge
AVERAGE WORKING HOURS
Nights, weekends, holidays occasionally
While the work is generally pleasant, it can be stressful at times, particularly during peak season or when dealing with difficult customers. Much of your workday will be spent on your feet.
You could work in a shift or on a rota, which typically includes nights, weekends and holidays.
Annual salary estimates are based on percentile wage data collected through the Occupational Employment Statistics (OES) survey of US workers.
You don’t need any formal education to work as a front desk clerk. Most employers typically require a high school diploma and offer on-the-job training which takes about a few weeks. Some employers, though, particularly large hotels, prefer hiring people with some college experience. Typing, bookkeeping and computer operation knowledge is especially useful.
Advancement opportunities for front desk clerks are limited. With additional training, though, they can move up to a supervisory customer service role or move to another department.
A bachelor’s degree in hospitality or a related field will improve your overall career prospects.